Desktop Support Specialist

Location United States of America
Discipline: Information Technology
Job type: Permanent
Salary: $95000 to $100000
Contact email: rgarcia@brightmetro.com
Job ref: 720444
Published: 3 months ago
About the Company:
Our client is an investment management company that was established over 40 years, and has offices in Stamford, CT, New York, Palm Beach, London, Singapore, and Sydney.

About the Role: 
Salary: $100K plus bonus
Location: Manhattan-Washington Square Park Area
Hours: Monday-Fri. 9-6pm
Responsibilities:
  1. Provide Trading and Executive end user support in a fast-paced financial environment.
  2. Provide quality customer service when interacting with all associates.
  3. Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
  4. PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
  5. Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
  6. Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing, as needed.
  7. Troubleshooting and remediation of software related issues via Service Now ticketing system.
  8. Support and Deployment of standard corporate Mobile Devices, as needed
  9. Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.
  10. Assist team Manager with larger tasks and projects on an ad-hoc basis
Requirements:
  1. Bachelor's Degree in the field related to computer science, information technology, or management of information systems.
  2. Minimum of one industry standard/neutral certification preferred:
    1. CompTIA A+, Network+, Security+, Linux Essentials, LPIC-1, CompTIA Linux+, Microsoft MTA, MCP, MCSA, etc...
  3. Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux
  4. Project management experience desired, but not required.
  5. Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
  6. Thorough understanding of Windows XP/Windows 10 Desktop OS.
  7. Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.
  8. Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
  9. Some experience with PowerShell, Linux or Python
  10. Excellent people skills with ability to handle difficult situations in a trading environment.
  11. Excellent time management and organizational skills.
  12. Ability to multitask, prioritize, and work with minimal supervision.
  13. Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
  14. Keen attention to detail, with a commitment to follow through and follow-up.
  15. Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, partner and executive management.
  16. Must be a self-starter with the ability to work independently and in a collaborative team environment.
  17. Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members