The User Researcher Lead is a key member of the User Experience Design team, responsible for applying design thinking and user-centered methodologies to deliver an end-to-end user experience that meets user needs and solves user problems, in line with business goals.
The User Researcher Lead will provide customer insights in relation to users’ goals, behaviors, attitudes, pain points/challenges, thereby defining who our users are through a variety of quantitative and qualitative research methods.
The User Researcher Lead will work with business partners and product teams to identify research topics and user problems, in addition to testing design concepts and solutions for ResMed products and services.
Duration: 6 months, temp-to-hire opportunity
Primary Location: ResMed – West coast preferred, does not have to be SD.
Shift hours: Need to be flexible to work anytime between 8:00AM PST- 9:30PM PST
Interview: 30 minute phone call with HM, then video Zoom interview with panel
Roles & Responsibilities
Conduct early exploratory research to identify user problems and validate concepts/solutions
Perform rapid qualitative user testing of prototypes
Lead the planning, execution, and analysis of formal, remote and in-person user testing(including FDA requirements) and research post-release
Identify user pain points, mental states, and changes in emotion in the customer journey to drive improving the user experience; clearly articulate user needs
Conduct field studies, contextual interviews, A/B testing, card sorting competitive analysis, surveys, focus groups, and other types of attitudinal and behavioral research
Analyze quantitative data and web analytics
Develop affinity maps, empathy maps, research summaries and formal reports/presentations
Co-create and maintain personas
Write effective user testing plans to gain customer insights, writes scripts and user tasks for testing; develop success criteria, analyze results, provide actionable recommendations
Recruit research participants
Maintain user research guidelines and research calendar
Collaboration customer journey maps
Develop user empathy and advocate for the user, understanding the user’s behavior, attitudes, and emotions
Participate in whiteboarding, design reviews and provide constructive feedback
Collaborate effectively with designers, product management, engineering, front-end development, industrial designers, and Market Research to ideate solutions to user problems and iterate on designs
Other tasks and responsibilities as assigned.
Minimum BA/BS in Product Design, HCI/Cognitive Science, Psychology, or related field
Minimum7+ years’ experience researching web products and mobile apps (Android and iOS)in an agile, fast-paced and collaborative environment alongside design, engineering and product management
Experience leading quantitative and qualitative research such as usability testing, concept testing/exploratory research, ethnography, diary studies, contextual inquiry/interviews, surveys, card sorting, visual mapping, etc.
Significant experience moderating interviews and testing to dig deep and understand user motivations, values, and needs.
Effective problem-solver, communicator, presenter, and negotiator
Ability to manage multiple and complex projects in a timely manner
Proven track record in delivering delightful and easy-to-use products and services based on user needs and research
Experience with the healthcare field and medical devices a plus.
Strong online portfolio demonstrating case studies and user research of web design/mobile app products
Equivalent combination of experience and/or education may be considered.
Up to 15% travel.
Higher level Researcher requested
Wants last time: o Moderating usability skills is important and doing
contextual interviews o Prefer Cognitive Science background o Strong online portfolio demonstrating UCD (User Centered Design) and research case studies