Systems Engineer

Location Los Angeles, USA
Discipline: Information Technology
Salary: $85000 to $100000
Contact email: rgarcia@brightmetro.com
Job ref: 417136
Published: 2 months ago
About the Company: 
Global IT Services company with 23,000+ employees is seeking a systems engineer who holds an Active Top Secret Clearance.


Key Responsibilities:

  • Respond to hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the LA / Southern CA area.
  • Installs, maintains, troubleshoots and repairs/replaces hardware components on a variety of equipment which may include enterprise servers, mainframe, networking, storage-subsystems and drives, telecommunications equipment, and high-end document processing equipment.
  • Provides software, hardware and networking support.
  • Ensures a high level of customer satisfaction and takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
  • Maintains professionalism in actions, demeanor and dress.
 
Technical and Behavioral Skills
 
  • High school diploma or GED required. A background investigation and drug screen required.
  • Active Top Secret / SCI clearance with CI polygraph required
  • Must have a valid driver’s license and reliable vehicle with appropriate insurance.
  • 2+ years of experience in an enterprise field service support role providing break/fix hardware repair for a variety of vendor servers, mass storage, core legacy and networking devices.
  • Ability to troubleshoot and repair enterprise-level software, hardware and operating system issues. 
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers. Excellent problem-solving skills.
  • A+, HPE, Cisco, Dell and EMC certifications are highly desired
  • Must be available for after-hours on-call rotation. Must be available for varying shifts on a rotating basis.