Sr On-Site Service Specialist

Location Carlsbad
Discipline: Information Technology
Salary: $ 15 to $16
Contact email: rgarcia@brightmetro.corm
Job ref: 436291
Published: about 1 month ago
Summary
Candidate should have experience in technical aptitude with printers, copy and postage machines, and other office equipment. Good customer service skills. Good organization skills. 
Intermediate Microsoft Office Experience is required. This position requires frequent lifting of up to 50 lbs and pushing & pulling a dolly up to 75lbs. For items exceeding these weights, team lifting will be required and available. The candidate will need to stand for a period of time and will need to walk a fair distance. The candidate will need to have previously worked in a Customer Facing Role as customer service is paramount. 
 
 
 
  • This position has 2 roles, one is fulfillment, and the other is receiving and distributing packages, at a site with a Campus environment. 
    • Fulfillment is in regard to pulling and packing parts for manufacturing. Also includes returning parts to inventory, Wrapping, and Strapping Pallets preparing them for transport. 
    • Receiving & Distribution: There are 16 buildings that we deliver mail and packages to. The ideal candidate would be able to support mail runs and ultimately will assist with package delivery and logistics. 
 
  • The requisition is Temp to Engage position
  • 40 hours/week
  • Working schedule is Monday to Friday 8:00 AM to 5:00 PM
  • Parking is Free. 
  • COVID - Masks are required at all times. Social distancing is required. Daily questionnaires are required. We are responsible to wipe down high touchpoints in our area frequently throughout the day. Wash Hands frequently.
Roles & Responsibilities POSITION PROFILE 
 
  • Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. 
  • May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. 
 
JOB DUTIES AND RESPONSIBILITIES - 
 
  • Runs high volume copy machines and performs binding and finishing work. Operating high volume document imaging systems. Operating document image handling software. Operating MS Office and Email systems for opening, sending and retrieving files. Opening, saving and transferring PC files based on established protocols. Accessing document management systems via established protocols. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. 
  • Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer’s buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. 
  • May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs other duties as assigned.
 
Preferred Qualifications  
Minimum Qualifications  
  • Technical aptitude with printers, copy and postage machines, and other office equipment. 
  • Good customer service skills. 
  • Good organization skills. 
  • This position has 2 roles, one is fulfillment, and the other is receiving and distributing packages, at a site with a Campus environment. 
  • Fulfillment is in regard to pulling and packing parts for manufacturing. 
  • Also includes returning parts to inventory, Wrapping, and Strapping Pallets preparing them for transport. 
  • Receiving & Distribution: There are 16 buildings that we deliver mail and packages to. The ideal candidate would be able to support mail runs and ultimately will assist with package delivery and logistics. 
  • Intermediate Microsoft Office Experience is required. 
  • The candidate will need to work with a team and independently. 
  • This position requires frequent lifting of up to 50 lbs and pushing & pulling a dolly up to 75lbs. 
  • For items exceeding these weights, team lifting will be required and available. 
  • The candidate will need to stand for a period of time and will need to walk a fair distance. 
  • The candidate will need to have previously worked in a Customer Facing Role as customer service is paramount. 
  • This position will be filled at a non-Ricoh work site that requires that the successful candidate provides proof of US Citizenship. The candidate will also have to complete and pass additional background check requirements. Because the position is temp to engage candidate must have a valid Driver License if an offer is extended down the road.